Refund Policy
Last updated: March 10, 2023
Thank you for ordering from Crust & Craft Pizzeria. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy covers the conditions under which refunds are provided and the process for requesting a refund. By purchasing from our website, pioneeringinsights.sbs, you agree to this policy.
Refund Conditions
We understand that occasionally, a product may not meet your expectations. We will accept returns subject to the following conditions:
- The item must have been purchased from pioneeringinsights.sbs.
- Returns must be requested within 14 days of the delivery date.
- The product must be returned in its original, unused condition.
- Evidence of purchase, such as your order confirmation or billing receipt, is required.
Non-returnable Items
Some items cannot be returned for a refund:
- Gift cards.
- Downloadable products.
- Any item that is returned more than 14 days after delivery.
Refund Process
To initiate a return, please follow these steps:
- Contact our customer service team at +44 20 7946 0958 to request a return.
- We will provide you with a return shipping label and instructions on how and where to send your package. Please note that customers are responsible for return shipping costs unless the return is a result of our error (e.g., wrong or defective item).
- Upon receipt and inspection of your return, we will send you a notification of the status of your refund.
- If your return is approved, we will issue a refund to your original method of payment. Refund processing will take a certain number of days depending on your card issuer's policies.
Refund Exceptions
In rare cases where the product is defective, damaged, or if you received the wrong item, you can request a refund or exchange. In such cases, we will cover all shipping costs and provide you with a replacement or a full refund.
Contact Us
If you have any questions about our Refund Policy, please contact us:
- By phone: +44 20 7946 0958.
- By visiting this page on our website: pioneeringinsights.sbs.
Address
Please send all returns to the following address:
Crust & Craft Pizzeria
43 Bedford Street, Westminster
London, WC2E 9HA
United Kingdom
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Thank you for choosing Crust & Craft Pizzeria. We value your business and are committed to providing you with quality products and customer service.